Privacy Policy

 Privacy Policy for Pelican Garage Doors
Effective Date: 3/26/2026
This Privacy Policy explains how Pelican Garage Doors ("we," "us," or "our") collects, uses, stores, protects, and discloses information from our customers, particularly in connection with our services, appointments, and text messaging communications.

1. Our Business Details
To contact us regarding this Privacy Policy or your information, please use the details below:

• Business Name: Pelican Garage Doors
• Address: P.O. Box 569 Lincoln City, OR 97367
• Phone Number: (541)614-4333
• Email: office@pelicangaragedoors.com

2. Information We Collect
We collect information that is necessary to provide our garage door sales, installation, repair, and customer support services. The types of personal information we may collect include:

• Contact and Identification Data: Name, phone number, email address, and physical address.
• Service Data: Details about the services you request, your service history with us, and details about your property (such as garage door type and location).
• Text Messaging Data: Your mobile phone number, the content of the text messages you send to us, and our replies to you. This information is used solely for the purpose of communicating with you and providing the services you have requested.

3. How We Use Your Information
We use the information we collect for the following business purposes:

• Service and Account Management: To schedule, confirm, and provide the garage door services you request; to process payments; and to manage your account.
• Communication: To send you text messages for service-related communications, including:
  • Appointment confirmations and reminders.
  • Invoicing and payment reminders.
  • Service status updates (e.g., technician on the way).
  • Direct customer support and follow-up.
• Improving Our Services: To analyze and improve the quality of our services and communications.
• Compliance: To comply with legal and regulatory obligations.

4. Text Messaging (SMS) Communication
By providing your mobile phone number to Pelican Garage Doors, you consent to receive recurring text messages from us. Message and data rates may apply.

• Opt-Out: You can opt-out of receiving text messages at any time by replying STOP to any message you receive. After texting STOP, you will receive one final text message confirming your opt-out.
• Help: For support or assistance, you can reply HELP to any text message or contact us using the details in Section 1.
• Message Frequency: Message frequency will vary based on your service needs and may include periodic updates and promotions.

5. Storage and Protection of Data
Pelican Garage Doors is committed to protecting the data you share with us. We store and protect your information using industry-standard technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction. We limit access to your personal data to employees and service providers who have a legitimate business need to access it.
We do not sell, rent, or trade your personal information, including your mobile phone number.

6. Sharing of Information
We may share your personal information with third parties only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software providers (like Jobber), or email and text messaging platforms. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

7. Your Rights
You have the right to access, update, and request the deletion of your personal information, subject to certain exceptions required by law. If you wish to exercise these rights, please contact us at office@pelicangaragedoors.com. We will respond to your request in accordance with applicable laws.8. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page, and the "Effective Date" at the top will be revised. We encourage you to review this page periodically for the latest information on our privacy practices.